I know that they provide for my paycheck, but sometimes the customer isn't right. There. I said it. The Thing that is to blame for my current rant is actually a recurring Thing, therefore worthy of a Rant.
For those who are no longer living in Chicago's Western Suburbs, I'll let you in on a geographical/topographical tragedy: Alas, the Suburbs are sundered. This area has joined the ranks of the Dakotas, Korea, Germany (pre-1989) and the Twin Cities.
No one, apparently, can cross I-355.
This is a problem when our store is exactly one mile from the highway, which crosses Roosevelt Rd. via an overpass. Why problem? If I try to give directions to a customer (the best place to get weird nutrition supplements, herbal hair dye, dried legumes in bulk, etc.) that involve crossing this barrier, the customer freaks out. "All the way over there? You've got to be kidding! That's in the next town!!!"
This weirdness is similar to another one, that I shall call When Are You Building a Store On My Street? Such as in Lombard (that one mile away) or in Wheaton (two blocks away).
These complaints fall on the unsympathetic ears of a girl who learned to drive in a state where for years the best store-bought coffee was located a full 80 miles from home.
Sometimes convenience is a very, very bad thing. It makes me cranky.
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2 comments:
Have you had people requesting personal delivery?
1) We've had the passive-agressive version, where the person sighs and mentions that we're just so far away and they're a. sick, b. elderly, c. getting groceries "for a friend."
2) We've had people call in with an actual grocery list (1 package of asparagus, laundry detergent, 2 different bottles of wine, brick of sharp cheddar, etc.)and ask us to set it aside for them (of course, we also have to separate the perishables, bag & label them, and put them in our packed reserve coolers & freezers). They usually forget to pick up their groceries.
3) We've had people call to order cases of wine, which they then want shipped to a different state. They want to give us credit card numbers. They insist on the credit card numbers.
The most I've ever done was wait in the parking lot with a deaf customer until a tow truck came to get her dead car. But that wasn't because she asked me to, but just because she was scared and worried.
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